CX Strategy, Design and Execution Services

Using the Business Integration Model, we develop your practical CX strategy and roadmap across people, process and technology capabilities; and then assist you in the implementation of such roadmap.

Our services include: Assisted channels consolidation, capacity planning, quality calibration, service/sales workflows,

CX scorecard; self-service channels optimization such as IVR design and authoring chatbots and AI approval services.

Our services include: Frontliners’ onboarding and training, competency-based coaching, talent path, gamification, employee wellbeing, etc.

Set-up the Change Enablement Office to revitalize an inclusive collaborative culture.