Personalized CX Strategies for Growth
MoonCX is a leading business consulting firm focused on the Customer Experience (CX) domain, spanning frontliners, HR AI automation, and digital business channels.
We provide innovative and actionable CX strategies to drive long-term growth for Middle East and international companies.
Alata
Alice
Open Sans
Noto Sans
Bebas Neue
Great Vibes
Rock Salt
Exo
Belgrano
Overlock
Cinzel
Indie Flower
Staatliches
Roboto Slab
Lato
Noto Serif
Open Sans
Montserrat
Ubuntu
Rubik
Delius
Amiri
Montserrat
We Offer CX Business Consulting Services to our Customer-Centric Clients
CX Strategy, Design and Execution Services
Using the Business Integration Model, we develop your practical CX strategy and roadmap across people, process and technology capabilities; and then assist you in the implementation of such roadmap.
CX Operations Efficiency Services
Our services include: Assisted channels consolidation, capacity planning, quality calibration, service/sales workflows,
CX scorecard; self-service channels optimization such as IVR design and authoring chatbots and AI approval services.
EX Engagement Services
Our services include: Frontliners’ onboarding and training, competency-based coaching, talent path, gamification, employee wellbeing, etc.
Set-up the Change Enablement Office to revitalize an inclusive collaborative culture.
